How to send ashes

How to Send Ashes (Simple & Secure Guide)

We understand that sending ashes is a deeply personal and emotional step. Please be assured that every order is handled with the utmost care, respect, and sensitivity from start to finish.

UK Customers – Easy & Fully Tracked

If you are based in the UK, the process is simple and secure.

After placing your order, I will send you a prepaid ashes collection kit, which includes:

  • A sealed bag for the ashes
  • A small spoon
  • A form for your personalisation details
  • A prepaid, tracked return envelope

All you need to do is place a small amount of ashes (usually 1–2 teaspoons) into the bag, complete the form, and return everything using the prepaid label.

You can drop this off at your local Post Office—there is nothing extra to pay.

Customers Outside the UK

For international orders, ashes are sent directly to me.

👉 Full, step-by-step instructions will be provided after purchase, tailored to your country to make the process as smooth and straightforward as possible.

In general, only a very small amount of ashes is required, and I will guide you on the simplest and most cost-effective way to send them safely.

A Simple & Practical Approach

Over the years, I’ve worked with many customers worldwide and have found that keeping things simple, secure, and discreet helps avoid unnecessary delays, complications, or high postage costs.

I will always guide you with the most reliable and straightforward method based on experience, so you can feel confident everything will arrive safely.

What Happens Next

  • As soon as your ashes arrive, I will confirm safe receipt with you
  • Your piece will then be carefully created
  • Turnaround time is typically 1–2 weeks from receiving the ashes
  • Any unused ashes are always returned safely with your order

A Personal Promise

Every piece I create is made individually, by hand, with the greatest care and respect. I understand how important this process is, and I am always here to help if you have any questions at any stage.

If you’re unsure about anything, please don’t hesitate to get in touch—I’m always happy to help.